Refund policy

We have a 30-day return policy. You have 30 days from receiving your order to request a return.

What can be returned

To be eligible for a return, your item must be unopened, unused and in its original sealed packaging, with the outer box and cellophane intact. You will also need your order number or proof of purchase.

For hygiene and safety reasons we cannot accept a fragrance once the seal has been broken or the bottle has been sprayed, unless the item is faulty, damaged or not what you ordered.

How to start a return

Contact us at mojonline@mojperfumes.com or on +968 9738 9900 with your order number and the reason for the return.

If your return is approved we will send you instructions on how and where to send the package. Items sent back without requesting a return first cannot be accepted.

Return address: [ADD OMAN RETURN ADDRESS]

Damaged, faulty or wrong items

Please check your order as soon as it arrives. If an item is damaged, faulty, leaking or is not what you ordered, contact us straight away with your order number and a photo. We will replace it, exchange it or refund you in full, including any delivery charge you paid. This applies to all items, including sale items and opened bottles.

Items we cannot return

• Fragrances that have been opened, sprayed or used, unless faulty
• Gift cards
• Personalised or engraved items
• Free gifts and promotional items received with an order

Exchanges

The quickest way to get the fragrance you want is to return the original item and place a new order once your return is approved. If you received a faulty or incorrect item, contact us and we will arrange a direct exchange.

Refunds

We will let you know once we have received and inspected your return and whether the refund has been approved. Approved refunds are returned to your original payment method within 10 working days. Your bank may take a few additional days to post it.

Cash on delivery orders are refunded by bank transfer. We will ask you for your account details when the return is approved.

If more than 15 working days have passed since your return was approved and you have not received the refund, contact us at mojonline@mojperfumes.com.

Return shipping costs

If the return is because an item was faulty, damaged or incorrect, we cover the return shipping. If you are returning an item for any other reason, the return shipping cost is yours.

Complaints

If you are not satisfied with how we have handled a return, contact our customer care team. You also have the right to raise a complaint with the Consumer Protection Authority.