Frequently Asked Questions
Answers to the questions we get most often about our fragrances, delivery, payments and returns. If yours is not covered here, contact us on WhatsApp at +968 9738 9900 and we will respond quickly.
About MOJ fragrances
What kind of perfumes does MOJ sell?
MOJ Perfumes creates its own fragrances. Our range of over 500 scents includes original MOJ compositions and our Inspired Collections, where our perfumers create interpretations of popular designer scent profiles under the MOJ name. Every bottle is a MOJ product, made to our own formula and quality standards. We do not sell designer brand stock and we do not sell counterfeits of any brand.
What does "inspired by" mean?
An inspired fragrance follows the character and note structure of a well-known scent, recreated as an independent composition. When you buy from our Inspired Collections, you get a MOJ bottle with a MOJ label and a MOJ formula that captures a familiar scent direction at a fraction of the designer price. It is not the designer product and we never present it as one.
Why are your perfumes so affordable?
Because you are paying for fragrance, not for brand licensing, designer marketing budgets or boutique rent. We make our own perfumes, sell them directly and keep the cost structure lean. That is how our prices start from 2.5 OMR.
How long do your perfumes last on skin?
Longevity depends on concentration, skin chemistry and climate.
| Concentration | Typical oil % | Typical wear time |
|---|---|---|
| Eau de Toilette (EDT) | 5 to 15% | 3 to 5 hours |
| Eau de Parfum (EDP) | 15 to 20% | 6 to 8 hours |
| Extrait / Parfum | 20 to 30%+ | 8 to 12 hours |
In Gulf heat fragrances project more but burn off faster, so higher concentrations usually give the best value here. If you are unsure which concentration a fragrance is, message us and we will tell you.
Do perfumes expire?
An unopened bottle stored properly typically stays good for 3 to 5 years, often longer. Heat, direct sunlight and humidity are what degrade a fragrance, and all three are in generous supply here, so storage matters more than it does in cooler climates. See the storage question below.
Can I smell the perfumes before buying?
Yes. Every fragrance on our shelves has a tester next to it. Find your nearest branch on our store locator, or order online and test at home. Unopened items can be returned under the policy below.
Orders and delivery
Where do you deliver?
We deliver across all governorates of the Sultanate of Oman. We do not currently ship outside Oman.
How long does delivery take?
Orders arrive within 2 to 5 working days of confirmation. Deliveries to remote areas may take slightly longer.
How much does delivery cost?
Delivery is 2 OMR, and free on orders of 50 OMR and above. Full details are in our shipping policy.
Do you offer cash on delivery?
Yes, cash on delivery is available across Oman.
How do I track my order?
You will receive a tracking number by email once your order ships. You can also check your order status through your account on our website, or email us at mojonline@mojperfumes.com with your order number.
Can I change or cancel my order?
Yes, you can cancel your order any time before it ships. Contact us with your order number and we will handle it. Pre-orders can be cancelled for a full refund up to three days before the scheduled shipping date.
What if my order arrives damaged or incorrect?
Contact us straight away with your order number and photos of the item and packaging. We will replace it or refund you in full, including any delivery charge you paid. Damage in transit is on us, not on you.
Payments
Which payment methods do you accept?
We accept Visa, Mastercard and cash on delivery.
Is it safe to pay on your website?
Yes. Payments are processed through an encrypted, PCI-compliant payment gateway and we never store your full card details on our servers.
Returns and refunds
What is your return policy?
You have 30 days from receiving your order to request a return. Items must be unopened and in their original sealed packaging. Opened or used fragrances cannot be returned for hygiene and product-safety reasons, which is standard across the fragrance industry. Faulty, damaged or incorrect items can always be returned, opened or not. Full terms are in our return and refund policy.
Who pays for return shipping?
If the item was faulty, damaged or incorrect, we cover it. For any other reason, return shipping is at your cost.
How long do refunds take?
Once your return is received and confirmed, we initiate the refund to your original payment method and it usually reaches your account within 10 working days. Cash on delivery orders are refunded by bank transfer, and we will ask for your account details when the return is approved.
Using and storing perfume
How do I make my perfume last longer in the heat?
Apply to clean, moisturized skin straight after a shower, focusing on pulse points, and do not rub your wrists together since friction breaks down the top notes. A light unscented moisturizer underneath gives the oils something to grip. Spraying clothes extends wear too, though test dark or delicate fabrics first as some concentrated fragrances can stain.
How should I store my perfume?
Cool, dark and dry: a bedroom drawer or cupboard in its original box is ideal. Avoid the bathroom, where humidity and temperature swings degrade the juice, and never leave a bottle in your car. A parked car interior in summer can exceed 60°C, which can ruin a fragrance in a single afternoon.
Other questions
Do you offer gift wrapping?
We do not offer gift wrapping, but we do offer ready-made gift hampers. Ask in store or message us and we will help you put one together for any occasion.
Do you sell wholesale or in bulk?
Yes, we take wholesale and bulk orders, priced and arranged based on your requirements. Email mojonline@mojperfumes.com or WhatsApp +968 9738 9900 with what you need and we will send you a quote.
How do I contact MOJ Perfumes in Oman?
WhatsApp or call +968 9738 9900, or email mojonline@mojperfumes.com. You can also visit any of our stores in Oman and speak to the team in person.